Information Satisfaction: A Reader-Centered Axis for Summarization Evaluation· 信息满足:以读者为中心的总结评估方法
The majority of work on summarization evaluation focuses on general summary quality (e.g., ROUGE, BERTScore) or specific desired properties (e.g., readability, factuality). However, these metrics fail to measure the utility of a summary to an individual user. For example, a biomedical researcher learning about the latest vaccine research will have different informational needs from a family doctor. Query-focused summarization captures part of this need, but in practice, users rarely state everything relevant in a query: a single short query is likely inadequate to distinguish the needs of a researcher from those of a physician. By contrast, a reader's background or persona (their role and expertise) is comparatively stable across queries and recovers much of this missing context, which mak