PersonaChatBench: Evaluating Chat Assistants with Diverse Simulated Users· PersonaChatBench:用多样化模拟用户评估聊天助手
Conversational assistants are expected to help people with diverse backgrounds, preferences, and communication styles. Yet evaluations centered on a single cooperative user provide limited insight into how reliably an assistant serves users with different personas. We introduce PersonaChatBench, a framework for evaluating task competence and responsiveness to diverse user needs. PersonaChatBench pairs the same underlying task with multiple simulated users, each guided by a private persona card that specifies distinct needs, preferences, and interaction behaviors. By holding the task fixed while varying the user, the framework examines how assistant performance changes across user conditions. We evaluate 20 language models across six domains, separately assessing native task outcomes, fulfi