Mixed-Methods Exploration of Sociotechnical Factors to Improve Adoption of Crime-Reporting Apps in Urban Communities· 提升城市社区犯罪上报应用采纳的社技术因素

Crime-reporting mobile applications can enhance community safety and engagement in urban areas, yet their adoption remains low, partly because developers prioritize technological features over residents' social realities. This study used an exploratory sequential mixed-methods design to identify and validate the sociotechnical factors that drive adoption. Two focus groups and an analysis of 660 app reviews revealed that users' initial sense of usefulness fades, whereas sustained engagement depends on perceived value (PV), comprising six dimensions: safety, anonymity, recency, autonomy, camaraderie, and accessibility. A survey of 505 urban residents, analyzed with PLS-SEM, validated PV as a formative higher-order construct formed by four of these dimensions (safety, anonymity, autonomy, and